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How to request more information from an applicant

Ask an applicant for additional information or documents without restarting the screening.

If a screening is missing something, or you need supporting documents, you can ask the applicant to provide more information without starting over.

Steps

  1. Open the applicant screening.
  2. Choose the option to request more information or request a document.
  3. Describe what you need. The applicant receives a message and can respond or upload from their existing application.
  4. The new information is added to the same screening for your review.

Good to know

  • Requesting more information does not require the applicant to redo completed steps.
  • Only request information relevant to the tenancy decision, and apply the same requirements consistently across applicants to stay within fair housing practice.